Terms & conditions

Thank you for visiting myiconstory.com. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern My Icon Story™’s relationship with you.

The terms "myiconstoy.com", "My Icon Story™", "our", "us", and "we" refer to My Icon Story Ltd, a company registered under the Companies Acts in England and Wales (Company Number 10546468) and trading as My Icon Story™. The terms "you" and "your" refer to the user, viewer, or customer of our website.

When making a purchase you agree to the following terms of sale:

  1. Refunds and Exchanges

    My Icon Story™ offers a unique customization service and everything we sell is printed to order. This means unlike high street retailers, we are unable to offer direct refunds and exchanges because we can’t re-sell your personalised design to someone else.

    If however there is a fault with your print design or product, we will be happy to offer a refund or exchange. Please contact us on receipt of your order.

    Because the customization and design is in your hands, it is your responsibility to ensure that the design is correct before completing your order. This is why we generate a proof image for your approval. By placing your order, you confirm to checking this proof. We are unable to offer a refund or exchange if there is a mistake (for example an incorrect icon) on the design.

    If your order is delayed in arrival due to an incorrect address entered on your order you may need to wait up to an additional 21 days for it to arrive. If a replacement is required you will be charged a slightly discounted rate for this service.

    If your item does not arrive due to being lost in the post, or arrives damaged in transit, we will replace your item immediately upon us receiving a photograph of the damage and will reprint your design at no additional charge. Our delivery dates are estimates only. In the event that an item is not delivered within our delivery estimates it does not constitute grounds for a refund; a replacement will be shipped immediately if the item does not arrive in a reasonable amount of time.

  2. Cancellations

    Completed orders are uploaded to a print on demand management system and queued for printing. There may be a slight delay between your order upload and printing so if for whatever reason you wish to cancel your order, please contact My Icon Story™ as soon as possible and we will see what we can do. We cannot make any guarantee that we will be able to make any changes due to the speed of our printing process.

  3. Colour Printing

    Colour displayed on screens can vary slightly when printed onto physical prints, posters or canvases. In some cases there may be a slight discrepancy which is is true for any website creating colour printed items. This discrepancy is a result of the differences between how colour is produced on a computer/device screen and how it is produced on a printer.

  4. Copyright

    By creating a design on this site you accept sole responsibility and liability for your designs. If a design you create infringes a third party's copyright due to the content you supply we accept no liability for any legal or financial damages incurred by claims made against you by the copyright holder(s).

    Designs created on myiconstory.com are not under any circumstances to be resold either for profit, or for the purpose of providing a "design service" for clients who are not direct customers of My Icon Story™. Items are for personal, or limited corporate use. Use of designs for any purposes other than those listed in these terms and conditions is prohibited without prior consent and express permission from My Icon Story™.

    The use of this website is subject to the following terms of use:

  5. The content of the pages of this website is for your general information and use only. It is subject to change without prior notice.

    Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  6. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  7. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the icons, design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  8. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

  9. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  10. Customer icon story designs created on myiconstory.com including, but not limited to, layout previews and proofs, are not under any circumstances to be sold or resold either for profit, or for the purpose of providing a "design service" for clients who are not direct customers of My Icon Story™. Items are for personal, or limited corporate use. Use of designs for any purposes other than those listed in these terms and conditions is prohibited without prior and express permission from My Icon Story™.

  11. All icons requested by customers using the icon request form are automatically made public and belong to My Icon Story™. By requesting an icon through the site you agree to that icon being open to public display and customers of myiconstory.com to access and use it on their own print. The icon collection on myiconstory.com is a continually growing library of original icons designed by our design team who add new icons to the site on a daily basis.

  12. All prints created on myiconstory.com are automatically added to our customer gallery page for public viewing and are used as examples. We cannot guarantee that other customers will not choose the exact same icons as you. All icons are available to all customers. If you would like your design removed, please contact us soon as possible and we will remove it from our public gallery.

  13. If you would like something completely bespoke please contact us and one of our design team will be able to discuss your requirements. Bespoke designs will demand an additional charge – of which is dependent on the level of design time and complexity.

  14. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  15. Your use of this website is subject to its license here License Agreement

  16. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales. We reserve the right to revoke your access to our site, service and business at any time, without notice, for any reason we deem appropriate.