Privacy Policy

Updated: March 2017

We understand and respect that your privacy is of upmost importance, which is why My Icon Story™ (“myiconstory.com”, “we”, “us” or “our”) promotes open and transparent privacy values. This Privacy Policy explains the information practices that apply to personally identifiable information that we collect about you as an individual when you visit and/or use our website. This Privacy Policy applies to visitors to www.myiconstory.com website (the “Website”) and to our online customers. By visiting or using our Website, you agree to this Privacy Policy. Any information that we collect about you while you are visiting or using our website will be handled in accordance with this Privacy Policy and will not be shared except in accordance with this Privacy Policy.

Our website may contain links to other sites which are outside our control and not covered by this policy. The operators of these sites may collect information from you that will be used by them in accordance with their own policy, which may differ from ours.

INFORMATION WE COLLECT

We collect a variety of information about our wonderful customers and visitors to the myiconstory.com and information is collected in a number of ways:

Automatically Collected Information: Whenever you visit our Website, we automatically collect (non invasive) information about you, specifically:

  • Your transactions with us, such as, the type of product you purchased and the costs of each product;
  • Your use of our Website and the device you use to access our Website, such as, your IP address, the type of web browser you use and operating system, which device (tablet, mobile, desktop) and related information; and your activities whilst on our Website, such as the pages you visit and time spent on different sections of the site foe example our 'design your own' function.

INFORMATION YOU PROVIDE TO US

  • If you provide us with Personal Information by filling out a form, registering for an account, making a purchase, or contacting us, we collect that Personal Information. For example, if you register on our Website, we collect your name, mobile (if entered) e-mail address and password;
  • If you place an order with us, we collect the Personal Information that you provide to us such as your shipping, billing, and payment information. See the 'Credit and Payment Card information' section below to read more about how we and our partners handle your payment information;
  • If you design and personalize a product, such as an icon story print, we collect the Personal Information you use to customize the print, such as the icons you choose, the colours and size – this is to help us understand the most popular products and to improve our service and offering to customers;
  • If you contact our customer services agents, you may also provide us with Personal Information that we collect. From time-to-time, My Icon Story™ may give you the opportunity to participate in competitions, special offers, social contests or surveys on our Website;
  • If you participate, we will collect certain Personal Information from you. Participation in such campaigns and offers is completely your choice and you therefore have a choice whether or not to disclose the requested information;
  • If you take the opportunity to review our products (and we would really love you to) or participate in public forums associated with the Website, we will collect Personal Information in any such reviews, posts or comments. Note that these will be public so you should use care before posting information about yourself online.

Additional Information We Collect: From time to time, we may acquire additional information about our customers from third parties, such as the Postal Service and third parties that assist us in the provision of products and services requested by you such as our production and fulfillment partners.

YOUR CHOICES

Communications from My Icon Story™: If you do not want to receive email communications from My Icon Story™ about our own products and services or third-party products and services that may be of interest to you, you can click on the unsubscribe link at the bottom of one of our emails. Please be sure to provide your exact name, e-mail address, mailing address and telephone number(s) and the list or lists you would like to be included on. However even if you opt-out of email marketing, we may still communicate with you using any of these methods for those non-marketing purposes set out above in the 'Use of Information' section.

Deactivation of Your Account: You may also request deactivation of you're My Icon Story™ account by contacting us using our Contact Us details and requesting account deactivation. Please note that your Personal Information may remain in our archived records after your account has been deactivated, but we will not keep it for longer than necessary to fulfill the purposes listed above.

CREDIT AND PAYMENT CARD INFORMATION

My Icon Story™ uses third party payment processors Stripe to process payments made for products and services via the Website. All online payments will be conducted in accordance with Payment Card Industry (PCI) data security standards and your billing information (which is only used by these payment processors for the purpose of performing fraud protection) is encrypted before being communicated to them. Subject to the below exceptions, your credit card details are communicated directly from your browser to these payment processors – My Icon Story™ never sees your full Permanent Account Number (PAN). This means that the payment form is either off-site or displayed in a frame on the payment page.

For Stripe World Payments, if on the payment page you have requested that your card details be remembered (which saves heaps of times!) and the payment was successful, My Icon Story™ stores the card type, a Masked PAN (only the first 6 and last 4 digits) and the card's expiry date as well as an associated token. This information is stored by us so that you and we can identify your stored card and use it for further payments at My Icon Story™. This stored information can be deleted via the payment form on the Website should you wish to do so. We also store separately the last 4 digits and card type so that we can identify transactions made by a particular card.

USE OF INFORMATION

This is how we use the information that we collect about you:

  • To improve our Website, including personalizing your online experience and ensuring content and services are presented in the most efficient and suitable manner for you;
  • To operate our business, including the provision to you of information, products and services that you request and other transactional or administrative updates;
  • To administer your account;
  • Inform you about products and services that we offer and that are similar to those you have already purchased or enquired about;
  • To provide you, or permit selected third parties to provide you, with information about products and services we feel may interest you (where you have consented to receiving such communications);
  • To update you about changes to our services, the Website or our Terms of Use and this Privacy Policy;
  • As part of our efforts to keep the Website safe and secure;
  • To understand as well as measure the effectiveness of the advertising we may serve to you and others, and to make our future marketing efforts and those of third parties more effective;
  • To administer our Website and for internal operations, including troubleshooting, data analysis, research, testing, statistical and survey purposes.

We may also combine the information you provide to us (e.g. registration details) with information we collect about you (e.g. your orders) and/or receive from other sources, and use this combined information for the purposes set out above.

DISCLOSURE OF INFORMATION

We may disclose information about our customers and visitors to the Website to third parties.

Group Companies: We may share your Personal Information with any member of our group

Business Operations: In order to carry out certain business functions, such as order fulfillment, payment processing, e-mail delivery, or marketing, we may hire other companies to perform services on our behalf. We may disclose Personal Information that we collect about you to these companies to enable them to perform these services. By way of example, information relating to your order which we have combined with other Personal Information (as explained above) may be shared with our third party service providers that assist us with our marketing efforts.

Third Party Partners: We may partner with third parties to provide you with information about products or services that we feel may be of interest to you. We will only disclose your Personal Information to such third parties if you have consented to receiving such information.

Law Enforcement, Protection of My Icon Story™ and our Customers: We may also disclose Personal Information in other circumstances as required by law. We also reserve the right to disclose your Personal Information when we believe such disclosure is appropriate to cooperate with an investigation of activities claimed to be unlawful, to enforce our Terms of

Use, or to protect the rights or property of My Icon Story™ or others.

Merger, Sale or Acquisition: In addition, it is possible that in the future another company may acquire My Icon Story™ or its assets or that My Icon Story™ may partner with or purchase another company to continue to do business as a combined entity. In the event that any such transaction occurs, it is possible that our customer information, including your Personal Information, may be transferred to the new business entity as one of My Icon Story™'s assets. In such an event, we will update this policy to reflect any change in ownership or control of your Personal Information.

LINKS TO THIRD PARTY PRODUCTS AND SERVICES

While you are visiting or using the Website, you may be presented with an opportunity to purchase third party products or services. These products and services are offered and supplied by independent companies. If you click on one of the presented offers, you will be redirected to the site of the third party, and any information you provide in response to the offer will be will be governed by the privacy and other policies of that third party. We do not guarantee the security of your Personal Information when using such third party sites or that the operator of such third party sites will comply with applicable data protection laws and regulations.

UPDATING AND ACCESS TO YOUR PERSONAL INFORMATION

If you wish to change your name, e-mail address, password, and/or communication preferences after you have registered, you can access your account in the My Login section of the Website.

WEBSITE SECURITY

We maintain physical, electronic, and procedural safeguards reasonably necessary to ensure the protection of your Personal Information against loss, misuse, disclosure and alteration. For example, we use Transport Security Layer (TSL) technology to encrypt your credit card information when you purchase products through our Website.

When you establish an account at My Icon Story™, you choose a password to help protect your account information. A password is only as strong as you make it: you should select a unique password and keep it safe. You may change your password as often as you wish by going to My Login section of the Website. You are responsible for keeping this password confidential. We ask you not to share a password with anyone. Our sign-in process is designed to help protect your privacy. If you have trouble signing in to our Website, please ensure that you are using your registered e-mail address and correct password. If you are using your registered e-mail address and correct password, and you continue to have trouble signing in to our Website, please contact us using the details below. If you have forgotten your password you can click on 'Forgotten Password' to reset it.

Notwithstanding the above, unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Information, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk.

CHANGES TO THIS PRIVACY POLICY

My Icon Story™ may revise this Privacy Policy from time to time by posting a revised Privacy Policy on our Website and changing the last modified date at the top of the Privacy Policy. If we make significant changes to the Privacy Policy, we will note the Privacy Policy has changed on the main page of the Website and/or contact you by email. We reserve the right to modify this Privacy Policy at any time, so please review it frequently.

My Icon Story™ CONTACT DETAILS

Should you need to contact My Icon Story™, please use the below details to get our attention:

  • email us at support@myiconstory.com
  • write to us at:

UK Office
My Icon Story™ Ltd
7 Billing Road
Northampton
NN1 5AN
United Kingdom

When writing to us, please be sure to include your exact name, mailing address, telephone number and specific preferences or request.

Cookie Policy

Updated: March 2017

Nearly every website you visit uses cookies. www.myiconstory.com website (the “Website”) uses "cookies" and files that are similar to cookies.

Our Cookies policy provides you with information on what cookies may be set when you visit our Website and how to enable, control or delete those cookies. By using the Website, you are agreeing to our use of cookies as particularized in this Cookies Policy.

WHAT ARE COOKIES

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognizes that cookie. Cookies are useful because they allow a website to recognize a user's device.

You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.

HOW DOES My Icon Story™ USE COOKIES?

COOKIES AS A NECESSITY

These cookies are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website. Without these cookies, services you have asked for, like shopping baskets or e-billing, cannot be provided.

COOKIES WITH A FUNCTION

These cookies allow the Website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize. They may also be used to provide services you have asked for such as watching a video or commenting on a blog.

COOKIES FOR WEBSITE PERFORMANCE

These cookies collect information about how visitors use the Website, for instance where visitors have accessed the website from (how have they landed/been directed), which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Website works.

COOKIES TO MAKE ADVERTISING MORE TARGETED

These cookies collect information about your browsing habits in order to make advertising delivered to you more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with our permission. They remember that you have visited a website and this information (in anonymous and aggregate form) is shared with other organizations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organization.

COOKIES FROM THRID PARTIES

When you use our Website, your device or browser may be sent cookies from third parties, for example when using embedded content and social network links. It's important for you to know that we have no access to or control over cookies used by these companies or third party websites. We suggest you check the third party websites for more information about their cookies and how to manage them.

HOW TO MANAGE COOKIES

The Help menu on the menu bar of most browsers will tell you how to enable or prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its operator. (Or you could just sit back and let the cookies wash over you.)

If you use a PC - click on 'Help' at the top of your browser window and select the 'About' option If you use a Mac - with the browser window open, click on the Apple menu and select the 'About' option.

For Flash Cookies (or Local Shared Objects) – The Adobe website provides comprehensive information on how to delete or disable Flash cookies - see http://www.adobe.com/security/flashplayer/.

For Third Party Cookies – If you'd like to opt out of third party company cookies , please use the-opt out tool offered by members of the Network Advertising Initiative (NAI) – see http://www.networkadvertising.org/managing/opt_out.asp. Otherwise, we suggest you contact the relevant third party for more information about their cookies and how you can manage them.

CHANGES TO THIS COOKIE POLICY

We may revise this policy from time to time by posting a revised policy on our Website. We reserve the right to modify this policy at any time, so please review it frequently (like you normally would.